Privacy Policy

1. Information We Collect

When you inquire about or book travel experiences with Serendib Voyages, we collect information including your name, email address, phone/WhatsApp number, passport details (for flight/train bookings and national park permits), dietary preferences, and travel dates.

2. How We Use Your Information

We use your personal information exclusively to curate bespoke tour proposals, secure boutique accommodation reservations, obtain required wildlife park and monument permits, communicate itinerary updates, and provide 24/7 concierge assistance during your stay in Sri Lanka.

3. Data Security

We implement robust technical and operational safeguards to protect your personal data. We never sell, rent, or trade your personal details with unauthorized third parties. Information is only shared with verified lodging partners and government authorities where legally mandated for travel.

4. Contacting Us

If you have any questions regarding this policy or wish to request data deletion, please contact our Data Protection Officer at concierge@serendibvoyages.com.